Contact us

Our Call Centre in Shanghai is responsible for call handling for all our Visa Application Centres in China.

The Call Centre will answer your calls in Chinese, English and French on the following topics:



Appointment booking for groups

of more than 5 applicants

Please make sure that you have registered and validated your application online

Change or cancel appointment

Please contact us to change the appointment at least one day before the previously scheduled one.

Otherwise, a new registration online to book a new appointment will be needed.

Enquiry and appointment

booking for added value service

Our Visa Application Centres offer a wide selection of Added Value Services designed to make your journey through the visa application process easier and more convenient.


Shenyang/Wuhan Consular Area]

Visa type and required documents

[Shanghai Consular Area]

Visa type and required documents 

Please prepare all the documents according to the documents list.

The Call Centre will neither be able to provide responses to inquiries on the document or situation not required on the lists, nor to judge whether the document is compliant.

Information is also available on our FAQ page and other pages on the website of Visa Application Centre.


Hotline and opening hours

Telephone: +86 (021) 22218401 or +86 (021) 60168668 (standard phone call rates applied). Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This can be found on your appointment booking confirmation.

Call Centre opening hours: Available Monday to Friday except public holidays, from 8:30am to 4:30pm.


Feedback and complaints 

TLScontact strives to provide an efficient and professional service to our customers. 

If you wish to get an appointment with the consular authority, submit a feedback, a suggestion or a complaint about TLScontact services, you can do so by filling in the on-line form or filling in the feedback and complaint form in the Visa Application Centre.

Please note that TLScontact does not make any decisions relating to your visa applications. In the unlikely event that you are unsatisfied with the outcome of our response or you wish to complain about the outcome of your visa application or your interactions with an officer of the consular authority, submissions should be sent directly to the consular authority.